This summary provides insights from customer feedback across multiple sources, including Trustpilot, Google and Facebook. It highlights key positives, areas for improvement, common pre-purchase concerns, and unique feedback, supported by real customer examples. The goal is to offer a clear, balanced view to help potential customers make informed decisions.
Updated On: January 07 2025
What most customers appreciated
1. Excellent Delivery and Service Quality
97.6% of customers praised timely deliveries and exceptional service.
“Fantastic service from start to finish. The delivery was on time, and the team was very helpful!” (Facebook review)
“Great support from the initial contact to the delivery. Highly recommend Gardenvity!” (Google review)
“The delivery was flawless, and customer service exceeded expectations. Great job!” (Trustpilot review)
2. Product Quality
97.6% of customers highlighted the durability and craftsmanship of the products.
“The quality of the wood-fired hot tub is exceptional. It’s well-crafted and worth the investment.” (Google review)
“High-quality product, great finish, and amazing design.” (Trustpilot review)
“I’m very happy with the quality of the hot tub. It feels premium and durable.” (Facebook review)
3. Positive Customer Experience
97.6% of customers described positive interactions with the company, noting helpful support and smooth transactions.
“Gardenvity’s team is professional and friendly. They answered all my questions patiently.” (Facebook review)
“Very helpful support team. Felt like they really care about their customers.” (Google review)
“From inquiry to delivery, the experience was seamless. Fantastic service!” (Trustpilot review)
Issues That Disappointed Customers
1. Delivery Delays and Communication Issues
2.4% of customers reported experiencing delivery delays and poor communication regarding order updates.
“We faced multiple delays with our order and had to follow up several times for updates.” (Facebook review)
“The delivery took longer than promised, and we weren’t informed about the delays.” (Trustpilot review)
2. Product Assembly Challenges
2.4% of customers mentioned difficulties with the assembly process and unclear instructions.
“The instructions were a bit confusing. Took longer than expected to assemble.” (Trustpilot review)
“Great product, but the setup process could be easier.” (Google review)
“Assembly was tricky. Could use better instructions.” (Facebook review)
What customers feared before buying
1. Quality Concerns
2.4% of customers worried that the product quality might not match the price.
“I was worried the quality might not be up to the mark for the price, but it exceeded expectations.” (Google review)
“At first, I hesitated due to the price, but it was worth every penny.” (Trustpilot review)
“I was concerned about the materials, but the wood is excellent quality.” (Facebook review)
2. Delivery Reliability
2.4% of customers worried whether the product would arrive on time and in perfect condition.
“I had concerns about the delivery timing, but it was perfectly on schedule.” (Trustpilot review)
“I was unsure if the product would arrive safely, but everything went smoothly.” (Google review)
“Worried about delays but the service was excellent.” (Facebook review)
Atypical Reviews
Exceptionally Positive Experience
“Absolutely fantastic! The best purchase we’ve made in years. Amazing quality and wonderful service.” (Trustpilot review)
Product-Specific Compliment
“The hot tub retains heat wonderfully and is incredibly easy to maintain. Perfect for our family.” (Google review)
