- Excellent Customer Service and Communication
- High-Quality and Efficient Product
- Smooth Delivery and After-Sales Support
- Product Quality
This summary offers insights into customer feedback from various sources, including Trustpilot, Google, and Facebook.
It highlights key positive aspects, areas for improvement, common pre-purchase concerns, and unique feedback, supported by real customer examples.
The goal is to provide a clear, balanced view that enables potential customers to make an informed decision.
Baltic Hot Tubs
What did most customers enjoy?
1. Excellent Customer Service and Communication
“What a fantastic company Baltic Hit Tubs is. Communication, customer care and information are second to none.
I cannot rate them highly enough. Our 2 person Ofuru tub is so efficient and extremely easy to use. A big thank thank you to Artur and the team.” - Google
“Fantastic communication and customer service throughout the whole process. They answered all the questions we had and provided useful advice.
Great product, we are very happy with our choice of the tub and can highly recommend the company to everyone." - Google
“Can't recommend these guys enough. Excellent service, quick delivery and great communication.
I could go on and on about how great the hot tub is, but to see it for yourself, need to get one. We ordered ours only with hydro jets no air bubbles and it was enough for us." - Trustpilot
2. High-Quality and Efficient Product
"We ordered a new stove in June for our 8 person hot tub. After a few problems (our mistake) the stove has been very efficient and heats the water much faster than our old one.
Artur was always helpful. Recommend." - Google
"We have bought a tub from Arthur and his team. The hot tub is perfect.
The customer service from start to finish was brilliant and we would highly recommend Baltic Hot tubs." - Google
"Hot tub fantastic and service second to none. They have guided us through the process and are very helpful. I would highly recommend." - Trustpilot
3. Smooth Delivery and After-Sales Support
"We had one of these tubs a few years ago but with our the fibreglass liner from a different supplier it only lasted about 4 years. Then we found Arthur and his team at the Malvern show and took a leaflet.
After many months of deliberating wether to get one older not we contacted Arthur and he was excellent in guiding us through the best package for us and not just trying to sell us a tub that suited him.
Bonus to start with. We told her the access issues we had and he was flexible with delivery times and turned up exactly when he said. I would not hesitate to recommend Baltic hot tubs to supply a tub.
Fantastic service from start to finish." - Google
"Excellent delivery and customer service. They kept us updated on delivery and it arrived when promised.
They also helped with any queries once we had the tub. Would highly recommend." - Google
Baltic Hot Tubs
What disappointed customers?
1. Product Quality
“Faulty product from day one, the first time it was used it became apparent it had been manufactured incorrectly so the system flooded itself and blew the motor, this was repaired by ourselves as Baltic didn’t have anyone available to come and see it.
It has continued to be a problem and usually something breaks each time it is used. No terms and conditions were provided when I purchased it and we now discover that no warranty or after sales care is available to us.
Very disappointed in the quality of the product and even more so by the attitude of the staff when asked for help.
My advice would be if you’re looking for a hot tub go somewhere else that provides a quality product and a business that actually cares.”– Facebook
%202.svg)
%201.svg)
Baltic Hot Tubs
Do you have any experience with this brand?
Do you have any experience with this brand?
