- Excellent Customer Service & Staff Knowledge
- Product Quality & Performance
- Delivery, Installation, & After-Sales Support
- Product Defects (Leaks and Minor Malfunctions)
- Delivery & communication issues
This summary offers insights into customer feedback from various sources, including Trustpilot, Google, and Facebook.
It highlights key positive aspects, areas for improvement, common pre-purchase concerns, and unique feedback, supported by real customer examples.
The goal is to provide a clear, balanced view that enables potential customers to make an informed decision.
Royal Tubs
What did most customers enjoy?
1. Excellent Customer Service & Staff Knowledge
“Robin and Nikita were a pleasure to deal with from start to finish.
They were very knowledgeable about all aspects of their products and their customer service is first class.
We are very pleased with our new hot tub and would highly recommend Royal Tubs.” - Trustpilot
“Firstly, Robin was really easy to chat to when we popped over to take a look at the tubs on offer.
Everything was explained in detail, and he was happy to answer all our questions.
Secondly, Nikita was great with keeping us informed with proceedings. Her comms were great and she was professional throughout." - Trustpilot
“Amazing experience from start to finish. Robin was fantastic during the sales journey and the guys installing did a great job.
No issues with the hot tub since purchase - works really well for us (wood burner & electric) and had a lot of positive comments from friends and family." - Trustpilot
2. Product Quality & Performance
"Well what wonderful product. From placeing my order and installation. By the way other company’s don’t do .
We are very happy with our royal tub order one you won’t be disappointed. Thank you royal tubs" - Trustpilot
"When I put it together the quality far surpassed what I was expecting. We had it up and running in no time.
I was amazed how well it was insulated as it lost 3 degrees over a cold night. Still 39 degrees in the morning." - Trustpilot
3. Delivery, Installation, & After-Sales Support
"The delivery guys expertly handled the offloading with so much care and attention, problem solving as they went, to navigate the tub to its new location.
Once installed, they ran through a few maintenance procedures with us, making sure we were happy with everything before they left."
- Trustpilot
"Bought our tub 2 years ago and Royal Tubs have been great to deal with. We had a small issue 18 months in and they came straight out to fix it under warranty.
We've now just moved house and they even came out to move our tub too.
Delivery times were fully respected, and the availability of the transporter during the ground-level unloading phase was excellent."” - Trustpilot
Royal Tubs
What disappointed customers?
1. Product Defects (Leaks and Minor Malfunctions)
“The tub leaked from the start- not at fill up but 2 weeks in. Several visits by the technician failed to fix it. Eventually it slowed and stopped- about a month later...”– Trustpilot
“Bought our first wood fired tub 18 months ago and it's been excellent and well worth the money.
Minor issue with a button arose after a few months, this was promptly replaced.” – Trustpilot
“We purchased 6 tubs from Robin for our Glampsite, we had a few issues along the way but Robin made sure everything was put right.
Robin is honest, very approachable and goes the extra mile to look after the customer...” – Trustpilot
2. Delivery & communication issues
“"First sauna delivery was incorrect sauna. Had to be dismantled and then delay until redelivery.
Sauna has never heated to proper temperature. Somewhat unpleasant exchanges. Fault „always with customer“. 🤷♂️ Buying new sauna heater at own cost in frustration.
Keep well well clear. …"” – Trustpilot
“Ordered a hot tub from Royal Tubs waited a little longer for delivery due to some unavoidable delays.
Felt I was given good guidance prior to purchase . Communication whilst awaiting delivery was sporadic , often initiated by ourselves but understandable.
Delivery day came with 2 men bringing the tub into the garden and 3 others assisting. Tub leaked profusely for almost a week but we were assured this was normal...
Sadly the pump was faulty meaning the bubbles didn’t work and the electricity kept tripping...
Sadly if I had known what I know now I would not have purchased a hot tub from Royal Tubs.” – Trustpilot
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Royal Tubs
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