- Product (Quality & Finish)
- Communication (Support & Service)
- Delivery (Speed & Smoothness)
- Product issues / defects & quality not matching expectations
- Delivery issues
This summary offers insights into customer feedback from various sources, including Trustpilot, Google, and Facebook.
It highlights key positive aspects, areas for improvement, common pre-purchase concerns, and unique feedback, supported by real customer examples.
The goal is to provide a clear, balanced view that enables potential customers to make an informed decision.
TimberIn
What did most customers enjoy?
1. Product (Quality & Finish)
“Very good quality. The whole process (contact via email) was excellent. Regular production updates.
All questions were and are always answered. Before delivery, photos of the hot tub are sent by email. Price-performance ratio is very good.
We searched and compared for a long time. I believe we got the best value for money here. Delivery date was quick and was met.” - Trustpilot
“Hello Mr. Klovas, we finally heated the hot tub for the first time this weekend and we are very excited!
The first contact with you was very pleasant. You were always friendly, fast and reliable. Delivery went smoothly and the hot tub fully meets our expectations.
We will definitely recommend TimberIn! Best regards, Gottfried Liehn" - Trustpilot
2. Communication (Support & Service)
“The Timberin team is responsive, professional and very friendly!”
- Trustpilot
"If there was ever anything to clarify, customer service was immediately available and helped." - Trustpilot
"The front end was effective and professional with availability on every occasion... Overall, we are all happy. Andrea and Barbara." - Trustpilot
3. Delivery (Speed & Smoothness)
"Thank you very much for the delivery and the good cooperation."
- Trustpilot
"Delivery times were fully respected, and the availability of the transporter during the ground-level unloading phase was excellent."” - Trustpilot
"Everything went well, from ordering to delivery." - Trustpilot
TimberIn
What disappointed customers?
1. Product issues / defects & quality not matching expectations
“Products looks great on images, but the real product looks cheap and there are quality issues.
My order had issues and the handling of the case was not great.
I had to follow up multiple times and the communication became difficult.
At this point I am disappointed because I expected a much better experience for the price.I hope we can still solve this in a good manner”– Trustpilot
“I received the Timberin hot tub full of excitement. Unfortunately, the excitement faded quickly.
The quality is extremely poor. The workmanship leaves a lot to be desired and there were problems from the very beginning.
For this price, I expected much more. In the end, it only means wasted time, fixing things yourself, being annoyed — and definitely not quality.” – Trustpilot
2. Delivery issues
“The 'final invoice' did not mention that you DO NOT unload the tub. After questioning you said it would be another £500 to get off the lorry.
We said we would arrange a tractor to help us. The £900 was for VAT that wasn’t mention on the 'final invoice' in my opinion final means total amount to be paid...
You will go to the effort to threaten legal action, rather than admit the product isn’t up to par?"” – Trustpilot
“"The delivery was a complete failure! The transport company did not deliver at the promised time, I called the company every day without success, the company then delivered the tub in the evening with only one person!
I had to lift the hot pot again so that I could somehow fit underneath and lo and behold, two connections on the bubble system were broken...
The only thing that came was an angry reply, after a month I still haven't received the damaged parts and can't use the hot tub. Very bad delivery and customer service!” – Trustpilot
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- ThermoWood cladding
- Integrated AISI 316 heater
- Insulated cover + thermal insulation,
- 16 hydro jets, 12 air jets,
- 11 multi-colour LEDs,
- Curved steps
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TimberIn
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Do you have any experience with this brand?
