- Product Quality
- Customer Service & Communication
- Product Functionality (Heating & Design)
- Delivery Delays / Long Wait Times
- Product quality
- Customer service
This summary offers insights into customer feedback from various sources, including Trustpilot, Google, and Facebook.
It highlights key positive aspects, areas for improvement, common pre-purchase concerns, and unique feedback, supported by real customer examples.
The goal is to provide a clear, balanced view that enables potential customers to make an informed decision.
Layzee living
What did most customers enjoy?
1. Product Quality
“Communication and support was brilliant and the quality of the product is amazing” - Trustpilot
“We are delighted with our new hot tub. Its good quality, nice and big and heats up quickly. Terry was very helpful when we were choosing it." - Trustpilot
“A year ago we stayed at a place that had one of these wood fired hot tubs. It was so amazing that we decided to get one of our own and we have positioned it at the top of our farm.
It is in a really beautiful spot (wish I could add photos) and we use it regularly.
Dealing with Layzee Living was easy and efficient and I could not recommend a hot tub from them more highly. Thank you." - Trustpilot
2. Customer Service & Communication
"We have recently purchased a 220cm Barrel sauna with an electric Harvia heater and are delighted with how it looks and the sauna experience itself.
Terry was incredibly helpful advising on the specifications and made the ordering process very straightforward.
The sauna delivery was ahead of schedule and the very capable Erni assembled it over the course of an afternoon and evening.
Great product and overall service. Would happily recommend Layzee Living based on our recent experience and the quality of the Sauna." - Trustpilot
"Great communication from Terry... The tub looks fantastic. Only thing I would say is the delivery driver needs more help delivering the hot tub.
He was on his own and the tub is very heavy. Took him a while to get it off the trailer." - Trustpilot
"Very pleased with our purchase... Terry was great when we contacted him with queries and was very helpful...
Excellent product quality... delivery was spot on." - Trustpilot
3. Product Functionality (Heating & Design)
"I have just bought my second hot tub from Layzeeliving. They are excellent.
I really like how the price is the price - to include all you need and including delivery. No adding all the components to find the price double what you thought!
The prices are good too. We’ve had a two person Japanese style and have just had a mega one delivered. They work very well - quick to heat and retain heat well even in winter.
I like the external stoves they are super sturdy." - Trustpilot
"Hot tub is now up and running and it is absolutely brilliant. I’m so pleased with the quality of the product and how quick it heats up.
It was a couple of weeks late on delivery but the driver who delivered it was friendly and helpful and a credit to the company.” - Trustpilot
Layzee living
What disappointed customers?
1. Delivery Delays / Long Wait Times
“I took delivery of my hot tub last week. It was a week or so over the estimated delivery date but with it being holiday season these things happen.
Once I got my delivery slot it was spot on. The driver was lovely and it didn’t take long to set up.”– Trustpilot
“Ordered a sauna door handle, 3 weeks later I still haven't received it, have requested delivery on 2 occasions and today I get a message that it will hopefully only take 1 more week.
Poor feedback and incredibly poor answers from their customer service. Sad!
Another 1.5 after the sauna handle is supposed to have left the warehouse I call and ask for my handle and now get the information that they had a balance error and my handle has not been sent yet!!!
BUT it is ordered and is expected to be home in Estonia in 2 weeks this person says proudly!
I ask the customer service person if they shouldn't have informed me that the handle will not be sent as agreed, since the history of this product is as it is.
Hxn then explains that they don't have that service. Terrible answer and terrible "customer service" Since polhus is the only supplier that has this handle, I have to wait patiently for delivery.
Who knows, the handle might come with Santa! 😂 Seriously bad in any case!” – Google
2. Product quality
"don't not buy from this company! customer service is terrible and the product... we bought a sauna that electrically wasn't up to code and a hot tub that the paint is coming off!
they will not return our calls or messages, they are now ignoring us." - Google
"don't not buy from this company! customer service is terrible and the product... we bought a sauna that electrically wasn't up to code and a hot tub that the paint is coming off!
they will not return our calls or messages, they are now ignoring us." - Google
3. Customer service
"Beautiful products, terrible customer service.We spent nearly £15,000 with Layzee Living, ordering a sauna, hot tub and plunge pool for a dream spa area in our garden. We paid extra to have the sauna built as we're limited on time.
The team at Layzee Living were very quick to take our order and money, and all seemed to be going well. Upon delivery however, the sauna and hot tub turned up on a car trailer 2 hours late, with 2 teenagers driving, and looking very surprised when I told them I didn't have a forklift at home to unload it...
After a very unhelpful couple of weeks trying to organise redelivery, we ended up paying over £500 for a Hiab lorry to go and collect the items from Lazyee Living and drop them to our house.
We subsequently found a couple of items broken and parts missing, and suddenly the email responses because once every couple of weeks.
Their angle was 'we are a manufacturing company, not a logistics company'. Unfortunately, we are all in the business of customer service, and this company has none after they've taken your money.
The only reason it's not a 1 star review is the products themselves are lovely. I would highly recommend buying them, but find a different supplier." - Trustpilot
"Editing as they have put a load of rubbish in their reply below. We cancelled the charge back because they provided the boards, the boards were delivered by a driver who verbally intimidated my girlfriend in her own garden,
he never went into the house so your unfounded claim these were in the living room is frankly laughable as it was impossible for him to see into the living room from where he was stood - may I add this is all documented on a video.
You are genuinely the worst run company I have ever dealt with, this is based on our experience and nothing you can say discr..." - Trustpilot
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Layzee living
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