- Product Quality and Design
- Excellent Service and Communication
- Fast/Easy Heating and Performance
- Delivery/Parts Issues & Post-Sales Support
- Product quality/ Replacements
This summary offers insights into customer feedback from various sources, including Trustpilot, Google, and Facebook.
It highlights key positive aspects, areas for improvement, common pre-purchase concerns, and unique feedback, supported by real customer examples.
The goal is to provide a clear, balanced view that enables potential customers to make an informed decision.
Wood Pecker
What did most customers enjoy?
1. Product Quality and Design
“We purchased a hot tub last year, it had everything we asked for, it was delivered to our door, the delivery guys moved it to the space in the garden.
We have been using it ever since, the stainless steel has not corroded and the tub is as good as new. The quality of this product is fantastic. I would highly recommend Woodpecker.” - Trustpilot
“Best service Best quality Best price . Exactly what we are looking for. Recommended.
Very operative and responsive. Thanks for all guys u r best 👌 👍 😍" - Trustpilot
"Quality, service and beautiful design of the hot tub.
For the same price as a foreign holiday you can holiday in your own garden every day for years and years and a 2 year guarantee gives you piece of mind." - Facebook
2. Excellent Service and Communication
"We have not yet set up the hot tub. But thus far the service from the Woodpecker team has been absolutely excellent.
From the initial communication with Audrius to subsequent communication with the team, it has been excellent. We are looking forward to the first soak!" - Trustpilot
"Fantastic hot tub and sales communication. Nothing was too much trouble. Excellent value for money.
Looking forward to many evenings soaking in our new tub. 🥂" - Google
3. Fast/Easy Heating and Performance
"Totally happy with my new hot tub. Quick delivery by helpful lads. Works really well and only takes about 6 logs to heat up. Holds the heat well. Gone down a storm with the family. Very well made product." - Trustpilot
"We ordered a hot tub from woodpecker almost 3 years ago and are so happy with it. Delivery was great and they came up with quick solutions in an awkward garden.
Hot tub itself heats quickly, is completely sealed and is easy to clean.” - Trustpilot
"We purchased our hot tub in January 2022 and have loved every minute of owning it Audrius and the team are fantastic and--
--are there for support anytime these tubs have no expensive running costs and the customer service is 10/10” - Trustpilot
Wood Pecker
What disappointed customers?
1. Delivery/Parts Issues & Post-Sales Support
“Can't understand how this company has so many good reviews. I bought a hottub from them which was delivered (eventually) but short of some parts.
I have spent 2 months trying to get them to engage with me to discuss and resolve but with no luck whatsoever. All I get is promises to get in touch and then silence. Beware.”– Trustpilot
“Bigger mistake what I’ve done to do a business with them from the first day everything was wrong I bought a HOTTUB but everything was wrong , no filter , on delivery date the guy didn’t install the filter ,
he didn’t make the fire , BUBBLE missing,different colour and missing parts and the stove doesn’t working I contacted the boss every week and the guy from UK , the warranty doesn’t exist 🤦🏻♂️🤦🏻♂️🤦🏻♂️
I will contact a SOLICITOR or CITIZEN ADVISOR because they never come to my house to resolve the problem I have proof on WhatsApp they said , no screw no warranty 🤦🏻♂️
better to do business with English company , not from other country 🤦🏻♂️🤦🏻♂️ for several months they have been lying to me that they will solve the problem now I contacted somebody to come out to fix it” – Trustpilot
2. Product quality/Replacements
"DISAPPOINTED... We took delivery of an 'Elite' tub in February 2021. We quickly found that there was a fault with the mechanism that secures the flue to the heater and it took Woodpecker 3 months to deliver a replacement.
Luckily on that occasion we were able to use the tub in the meantime so didn't suffer any downtime without it. Then on 11 October 2021 I reported to Woodpecker that the tub no longer holds water (it uncontrollably drains completely and rather quickly).
They identified that we need a new heater and promised to replace it under warranty. That was almost 2 months ago and I'm still waiting.
They said they were going to fix it last weekend but nobody turned up and no one has been in touch. They often don't respond to messages. Woodpecker's hot tubs are lovely when working so I'd love to be able to recommend them but their aftersales service is poor in my experience, so bear that in mind if you're contemplating buying from them.
I've had no use of my tub for 2 months and I don't currently know if/when I'll be able to use it again." - Facebook
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Wood Pecker
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