In-Depth Gardenvity Review Analysis

2026-01-16
✅ Pros:
- Customer service / support
- Fast delivery / quick shipping
- Good product quality / workmanship
❗ Cons:
- Product issues
- Poor quality accessory

This summary offers insights into customer feedback from various sources, including Trustpilot, Google, and Facebook.

It highlights key positive aspects, areas for improvement, common pre-purchase concerns, and unique feedback, supported by real customer examples.

The goal is to provide a clear, balanced view that enables potential customers to make an informed decision.

Gardenvity

Gardenvity logo
January 19, 2026
Trustpilot
4.7
stars
180 reviews
Google
4.9
stars
99 reviews
Facebook
96
%
stars
25 reviews

What did most customers enjoy?

1. Customer service / support

"I had a really great experience with gardenvity. Very helpful customer service team.

Big thanks to Jonas who went out of his way to keep me informed and help with questions I had. Hot tub is great quality and we have now used over 20 odd times over the last 6 months.

Love the hot tub very glad I brought it as it’s brilliant for family time and the wood burner has been fantastic. One small negative the labelling of the air jets and led light on the buttons is the wrong way round.

Simple mistake and doesn’t bother me so left as it is. but adding for completeness of review. Money well spent and reliable company. Delivery driver was very patient with the small lane we live down." - Trustpilot

"Very happy with our eco wood fired hot tub.We always received fast replies to our enquiries. Delivery was faster than anticipated. We were informed of the date in plenty of time. Driver was very helpful and friendly." - Trustpilot

"Fantastic experience from start to finish. Milda was professional and answered all our questions with expert knowledge. We were updated with delivery and communication was excellent.

Arrived on time and the quality is amazing. So happy with our Gardenvity wood fired hot tub. Would recommend Gardenvity." - Google

2. Fast delivery / quick shipping

"We couldn't believe 3 days after we made our payment our hot tub arrived!

The delivery driver was excellent, he managed to get the tub down our garden onto the slab with minimum fuss and set it up quickly.

The tub heated up as quick as claimed and was amazing to relax in ! All the Gardenvity team are amazing, very helpful !

We are beyond happy with our purchase and highly recommend them to anyone thinking of making a purchase. Thanks guy'sRob and Anna."
- Trustpilot

"Well done Gardenvity! Our wood fired Hot Tub arrived exactly on time, delivered by a really helpful and friendly driver.

The Tub was very well packed and protected and was really easy to install. It's super quick to fill using the 1" BSP fitting.

We're totally amazed by this wonderful bit of kit! It heats the water really quickly - so much quicker than we thought.

The air jets are well placed in the tub and produce a great stream of massaging bubbles.

The liner is very comfortable. So far can't fault anything! A great buy! Thank you" - Trustpilot

3. Good product quality / workmanship

"Excellent service, very well made, and good communication.." - Trustpilot

"We cannot fault our new premium acrylic hot tub. We chose the all inclusive package. The options they offer were far better than other companies for similar money..

We opted for the additional insulation and UV-C purification.  Tub heats up quickly, great stove. It retains temperature really well so that if we use it in the evening, in the morning it will only take 30/40 minutes to get upto temperature.

The hydro jets, seats and LED lights are excellent as is the insulated cover.  Just really impressed, better than expected. Using it 4/5 times a week.  Delivery was well communicated and on time.

We ended up ordering the chimney extension which improved the smoke lifting up out the garden." - Trustpilot

"We spent a lot of time researching for the right hot tub and we’re so glad we chose Gardenvity.

The transaction went very smoothly, Lina was very helpful with answering questions. When the tub was delivered, it was bang on schedule, the driver had a bit of a struggle getting it on to the decking but he did it and set it all up and we’re so happy with it.

The tub is beautiful and really enhances the garden. It took a couple of hours to heat up but when it did, the water kept its heat for at least an hour after the last log had burnt out.

Thank you Gardenvity, we’re going to have many days of hot tubbing and cocktails 🍹!" - Trustpilot

Gardenvity

Gardenvity logo
January 19, 2026
Trustpilot
4.7
stars
180 reviews
Google
4.9
stars
99 reviews
Facebook
96
%
stars
25 reviews

What disappointed customers?

1. Product issues

"I opted for the full package 8-10 person hot tub. A very speedy delivery, delivery guys where great and very friendly. Hot tub looks great and we love the lid that’s it’s so easy to put on off and if folds back.

Heats really quickly. A few issues may need addressing that would make the hot tub feel much safer.- the electrics and filter are in the same compartment so we did have an issue where watcher poured all over the electrics.

The electric sockets really need to be covered better and be able to have the waterproof covers that close when the plugs are in or even a splash hood to prevent water getting near the sockets.

The metal tray that comes with it , rusted after 1 day of getting wet and stained our patio.We also think there is a lot of spare room under the hot tub that would benefit massively from an extra door for storage to house logs, fire starter, lighter,  cleaning sponges, thermometer.

The water only really last us 2 days before it starts to smell even with the filter so we are playing around with different things to try.

Although we are having to empty it and refill a lot more that we where expecting we still feel it’s better than sitting in chlorine." – Trustpilot

"Ordered from them for the first time, was sent a 10% discount code which didn't work, and when I phoned to query, I was told I should have phoned before I placed my order!!!.

They had no intention of apologising for their misleading wording, and furthermore didn't offer to refund me 10% as a goodwill gesture for a new customer.

Not impressed, and won't be using them again.(obviously I wrote my review before I received an apology and £10 credit, - but I did have to argue for it!!)" – Trustpilot

Gardenvity

Gardenvity

Gardenvity logo
January 19, 2026
Trustpilot
4.7
stars
180 reviews
Google
4.9
stars
99 reviews
Facebook
96
%
stars
25 reviews

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