- Customer Service and Staff Knowledge
- High Product Quality and Performance
- Smooth and Helpful Delivery/Installation
- High Pricing/Lack of Discount on Services
- After sale experience
- Delivery/Instalation help
This summary offers insights into customer feedback from various sources, including Trustpilot, Google, and Facebook.
It highlights key positive aspects, areas for improvement, common pre-purchase concerns, and unique feedback, supported by real customer examples.
The goal is to provide a clear, balanced view that enables potential customers to make an informed decision.
The Log Company (Kirami)
What did most customers enjoy?
1. Customer Service and Staff Knowledge
“We absolutely love our Breezy M Kirami hot tub supplied by the brilliant Log Company. They answered our questions really promptly and delivery was super smooth, not always easy in the West Coast of Scotland.
The delivery guys were really knowledgeable and gave me some helpful tips and within a day we’d installed the hot tub in the perfect spot.
If you are thinking of buying a hot tub, buy from the log company, for a fantastic reliable service.” - Google
“We recently bought a hot tub via The Log Company and we couldn't be happier with the whole experience,
from initially speaking to the owner Mark about our requirements (he couldn't have been more helpful) through to the delivery and installation and the after sales.
Absolute brilliant service from start to finish and we can't recommend highly enough." - Google
“The team at The Log Company are great and have been very helpful throughout. We purchased a Kirami hot tub and it's fantastic.
We had a couple of questions after installation and they were really responsive. Definitely recommend this company." - Google
2. High Product Quality and Performance
"We recently purchased a wood fired hot tub from The Log Store. It’s a fantastic product and we are loving it." - Google
"What a great company to deal with, fantastic, speedy service and an excellent, quality hot tub.
We couldn’t be happier, we ordered the Breezy M and it is even better than we had thought, it really does heat up in 2.5hrs and only needed an hour of top up the next day, to get it back to temp, even after a frosty night.
Would definitely recommend buying from The Log Company, thank you for the excellent customer service & hot tub..." - Google
"I bought a Tiny Kirami hot tub from The Log Company. They were great to deal with and extremely responsive when a couple of very minor post installation issues came up.
They couldn't have been more helpful. And I’m delighted with the hot tub!" - Google
3. Smooth and Helpful Delivery/Installation
"We ordered a Kirami hot tub a while ago and asked if they could store it for us until we were ready for it. Of course it was no problem. When we asked for delivery, again there were no issues.
The tub was easily installed, and the advise and after care information given was excellent." - Google
"Delivery was great and the driver was so helpful. Hot tub in position and ready to go. The tub is brilliant and will be well used." - Google
The Log Company (Kirami)
What disappointed customers?
1. High Pricing/Lack of Discount on Services
“I purchased a hot tub for £5,995 and received a quote to build a base for £1200. I asked if they could offer a discount and was told there was none.
I went elsewhere and got the base built for £550. I'm afraid this is not a customer friendly company and I wouldn't recommend them.”– Google
2. After sale experience
“very very poor after sales. I paid a lot more for logs from here and received a bag of below quality logs.
They sent someone out to check them but I received no feedback until I chased up my query a week later.
They then told me there was nothing wrong with the logs but I've supplied video evidence of the poor quality. substandard logs at top quality prices. avoid!!”– Facebook
“COWBOY OF A COMPANY This company delivered to my neighbour and decided to drive up on my drive wich can easily be seen is in
The middle of installation skips still present pallets of blocks ect and now all my edging blocks are loose Cannot contact the company just get answer machine”– Facebook
3. Delivery/Instalation help
“I waited in all day with no idea of delivery time.Had to go pick up my daughter from school so left a note aslimg to put in shed in the back.
Came home to find they had been left not in the shed but in next doors property and a distance from my gate.
Had tospend hours myself lifting them by hand in the dark,and then dragging bag myself.
I have double hip replacement,back issues and single mother,not helpful!!!Value for money but c’mon really?!!!!”– Facebook
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The Log Company (Kirami)
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