- Service/Support
- Delivery/Shipping
- Product Quality/Design
- Damage/Defects/Fit
- Delivery & delay issues
- Assembly/Instructions
This summary offers insights into customer feedback from various sources, including Trustpilot, Google, and Facebook.
It highlights key positive aspects, areas for improvement, common pre-purchase concerns, and unique feedback, supported by real customer examples.
The goal is to provide a clear, balanced view that enables potential customers to make an informed decision.
Baltresto
What did most customers enjoy?
1. Service/Support
“We bought a Nordic tub at Baltresto, it took about a month to get to us in France (went faster than the advertised delivery time).
The support was very helpful with my questions and accommodating. We've been enjoying it for 2 months now in the winter and it's great!
Great value for this price point. Would recommend 100%” - Trustpilot
“Bought an outdoor electric sauna for 4 people and a cold plunge pool. We dealt with Oksana who was excellent and helped us throughout the order process.
We’re based in Ireland so it was great to deal with Oksana who helped us with all of the arrangements and logistics.
The sauna arrived on two pallets and the plunge pool on another pallet. Everything was perfect with zero damage. The product itself is superb quality and really well made.
Assembly took a day for two people and it’s really a game changer. Highly recommend Baltresto. Thanks Oksana" - Trustpilot
“Excellent communication during the manufacturing phase; the promised deadlines were met.
My barrel sauna took 3 days to build for two people without professional help. Be aware that cutting the last batten is a bit technical; you need to be well-equipped with tools.
Otherwise, everything is absolutely perfect." - Trustpilot
2. Delivery/Shipping
"Ordered from Estonia to Spain.
Reasonable price and trustful delivery and payment.
Everything was very professional" - Trustpilot
"Completely satisfied! The goods were delivered complete and in very good condition.
The goods were neatly packaged and had no damage whatsoever. Delivery was on time, as announced." - Trustpilot
3. Product Quality/Design
"This is my second experience with Baltresto and I couldn't recommend them anymore!
From sales to customer care they are absolutely amazing. They have top quality products and at the best prices. First I bought a barrel sauna and now a few years later I've just bought an ice tub.
Highly recommended!" - Trustpilot
"Friendly service. Very fast delivery. Good product.” - Trustpilot
Baltresto
What disappointed customers?
1. Damage/Defects/Fit
“Although the sales department was excellent and our wooden hot tub arrived in great time, very well organised, our hot but leaked like a sieve for weeks to the point that we couldn't fill it past ankle depth in order for it to swell...
It finally holds water and works like a charm now.”– Trustpilot
“I bought a hot tub just over a year ago, the problems showed up immediately...
once I had received the instructions and I could fill the tub, it turned out that it was leaking from one of the valves, of course they blamed me that it was my fault that I had installed it incorrectly...” – Trustpilot
“Correction: After customer service contacted me... I solved the problem (hole in the oven) with the help of an acquaintance and his welding equipment... Original review: ...the water seeping into the combustion chamber finally extinguished the fire...” – Trustpilot
2. Delivery & delay issues
“Delays in production were handled OK, but it did delay the delivery...
Customer service after the sale has been very poor.
I'm still waiting for a delivery of missing parts and the supplier keeps delaying and avoiding.” – Trustpilot
“Bad service and long delivery time.” – Trustpilot
“delivery deadline not met” – Trustpilot
3. Assembly/Instructions
“The plans and instructions are confusing and the delivery took a long time” – Trustpilot
“The kit came with a missing part and the instructions could be more clear, also the assembly time is not very accurate, it took a lot more time to assemble the sauna.” – Trustpilot
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Baltresto
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