- Customer Service/Staff Helpfulness
- Product Quality
- Delivery Issues & Post-Sales Support
- Product quality
This summary offers insights into customer feedback from various sources, including Trustpilot, Google, and Facebook.
It highlights key positive aspects, areas for improvement, common pre-purchase concerns, and unique feedback, supported by real customer examples.
The goal is to provide a clear, balanced view that enables potential customers to make an informed decision.
Polhus
What did most customers enjoy?
1. Customer Service/Staff Helpfulness
“Great website, brilliant customer care. Thank you Ahmed and Polhus.” - Trustpilot
“We ordered the Narvik sauna and it arrived at the time we wanted which was excellently coordinated by the very helpful Katriina.
It arrived in a large well packed box. ...Really happy withthe service and overall product. Would reccommend and we are also looking at other products. Thank you Polhus." - Trustpilot
2. Product Quality
"The quality of the exterior tub and internal materials is excellent, proving to be a durable investment." - Trustpilot
"The cold tub is a well designed and stylish product of a very high and robust quality. Delivery was quick and well organised.all round great product. Instructions were clear and straightforward.
Fantastic hot tub and sales communication. Nothing was too much trouble. Excellent value for money.
Looking forward to many evenings soaking in our new tub. 🥂" - Trustpilot
"First of all, the quality of the hot tub is really good. The workmanship of the fiberglass tub is great, and the thermowood is nicely finished.
The stainless steel stove does what it’s supposed to do. The heat exchange principle works really well… I still recommend the product, but you should plan a bit more time until everything is really set up and ready." - Trustpilot
Polhus
What disappointed customers?
1. Delivery Issues & Post-Sales Support
“Ordered in December. Delivery was supposed to be in week 13. No Friggebod showed up.
No one from Polhus heard back, we had to call and ask. We were given a new delivery time of week 22.
We received an email in which they wrote that they had forgotten to order, something they later denied and referred to as this being a normal delivery delay.
I fully understand that things can go wrong, but being rude and insulting the customer when you have made a mistake is beyond criticism.
We therefore chose to turn to another supplier with more customer focus and cancelled the order from Polhus.”– Google
“Ordered a sauna door handle, 3 weeks later I still haven't received it, have requested delivery on 2 occasions and today I get a message that it will hopefully only take 1 more week.
Poor feedback and incredibly poor answers from their customer service. Sad!
Another 1.5 after the sauna handle is supposed to have left the warehouse I call and ask for my handle and now get the information that they had a balance error and my handle has not been sent yet!!!
BUT it is ordered and is expected to be home in Estonia in 2 weeks this person says proudly!
I ask the customer service person if they shouldn't have informed me that the handle will not be sent as agreed, since the history of this product is as it is.
Hxn then explains that they don't have that service. Terrible answer and terrible "customer service" Since polhus is the only supplier that has this handle, I have to wait patiently for delivery.
Who knows, the handle might come with Santa! 😂 Seriously bad in any case!” – Google
2. Product quality
"Extremely difficult to assemble the annex and
Extremely poor materials they have used in addition there is no ventilation between the cladding and the windbreak the cladding is far too short at the bottom and not cut 15° but 90° do not recommend 🤮🤮 …" - google
%202.svg)
%201.svg)
Polhus
Do you have any experience with this brand?
Do you have any experience with this brand?
